The employees of Relaxatia Beauty Salon & Sugar Plum Make-up Artistry pride ourselves on providing you with exceptional service and quality customer care. All our therapists are professional, educated and experienced and will provide you with the best services possible.
Payment for salon services are expected to be paid at the time of service. When booking for trials/events/ (travel for make-up) a 50% booking fee is required before any treatments/services will take place, the other 50% needs to be paid the day before the event.
PLEASE NOTE:
Even though we are closed on Mondays, Sundays & Public Holidays, we do offer our services after hours & on closed days by appointment only – a 30% fee will be added to the total for bookings made on Sundays.
REGULAR OPERATING HOURS: Tuesdays -Saturdays
APPOINTMENTS & CANCELLATIONS
Please arrive 10 minutes prior to your appointment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.
We understand that sometimes extraordinary circumstances are unavoidable, and you may need to change your schedule. We kindly ask that you give us 24 hours’ notice if you wish to cancel or reschedule your appointment otherwise a 50% charge may be implemented. Appointments missed or "no shows" are subject to a 50% booking fee for future booking of services.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
TREATMENT COURSES/PACKAGES
All treatment courses/packages must be paid in full at time of booking and completed within 3 months. Courses are non-refundable. Missed appointments may result in treatments deducted from your course.
BOOKING FEES
To secure your booking space & time a 50% Booking Fee can be paid via EFT/Cash/Card/QR Payment in store.
(48hours in advance for EFT – Please send proof of payment) unless arranged otherwise.
GIFT VOUCHERS
Available for treatments/services. Vouchers are non-refundable and must be produced at the time of your treatment. Vouchers are valid for 3 months from date of purchase.
No refunds are given for Gift Vouchers. Gift Vouchers are not exchangeable for cash, products, on Public Holidays or Closed days
ELECTRONICS
We ask that all handheld electronics are turned off for the relaxation of your treatment.
PRICES
Our prices are subject to change without notice. E&OE.
REFUNDS, EXCHANGES & RETURN POLICY:
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased within 5days of the purchase date. We will not accept any items which have been used, expired or which is not in the exact same condition as it was purchased.
Services or Treatments received cannot be refunded at any stage. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within 24hr of your treatment (unless specified otherwise).
If you are not satisfied with the treatment performed/treatment results, we require that you return to the salon so that we can visually inspect the situation if need be. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling a new appointment at no cost within the 24hrs (unless specified otherwise) of the initial treatment/service.
The purchase of a Package, Combo Special or Deal will NOT be refunded after 5 days of the initial purchase. Within or after 5 days of the initial purchase the outstanding treatments of the Package, Combo Special or Deal can be used towards any other treatment of the same value. The balance is not valid for product purchases.
________________
*Relaxatia Beauty Salon & Sugar Plum Make-up Artistry will not be held responsible for any theft, damage, loss or misfortune that may occur to any person/client visiting the salon. By entering our premises you do so at your own risk.
Right of admission reserved.
Payment for salon services are expected to be paid at the time of service. When booking for trials/events/ (travel for make-up) a 50% booking fee is required before any treatments/services will take place, the other 50% needs to be paid the day before the event.
PLEASE NOTE:
Even though we are closed on Mondays, Sundays & Public Holidays, we do offer our services after hours & on closed days by appointment only – a 30% fee will be added to the total for bookings made on Sundays.
REGULAR OPERATING HOURS: Tuesdays -Saturdays
APPOINTMENTS & CANCELLATIONS
Please arrive 10 minutes prior to your appointment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.
We understand that sometimes extraordinary circumstances are unavoidable, and you may need to change your schedule. We kindly ask that you give us 24 hours’ notice if you wish to cancel or reschedule your appointment otherwise a 50% charge may be implemented. Appointments missed or "no shows" are subject to a 50% booking fee for future booking of services.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
TREATMENT COURSES/PACKAGES
All treatment courses/packages must be paid in full at time of booking and completed within 3 months. Courses are non-refundable. Missed appointments may result in treatments deducted from your course.
BOOKING FEES
To secure your booking space & time a 50% Booking Fee can be paid via EFT/Cash/Card/QR Payment in store.
(48hours in advance for EFT – Please send proof of payment) unless arranged otherwise.
GIFT VOUCHERS
Available for treatments/services. Vouchers are non-refundable and must be produced at the time of your treatment. Vouchers are valid for 3 months from date of purchase.
No refunds are given for Gift Vouchers. Gift Vouchers are not exchangeable for cash, products, on Public Holidays or Closed days
ELECTRONICS
We ask that all handheld electronics are turned off for the relaxation of your treatment.
PRICES
Our prices are subject to change without notice. E&OE.
REFUNDS, EXCHANGES & RETURN POLICY:
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased within 5days of the purchase date. We will not accept any items which have been used, expired or which is not in the exact same condition as it was purchased.
Services or Treatments received cannot be refunded at any stage. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within 24hr of your treatment (unless specified otherwise).
If you are not satisfied with the treatment performed/treatment results, we require that you return to the salon so that we can visually inspect the situation if need be. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling a new appointment at no cost within the 24hrs (unless specified otherwise) of the initial treatment/service.
The purchase of a Package, Combo Special or Deal will NOT be refunded after 5 days of the initial purchase. Within or after 5 days of the initial purchase the outstanding treatments of the Package, Combo Special or Deal can be used towards any other treatment of the same value. The balance is not valid for product purchases.
________________
*Relaxatia Beauty Salon & Sugar Plum Make-up Artistry will not be held responsible for any theft, damage, loss or misfortune that may occur to any person/client visiting the salon. By entering our premises you do so at your own risk.
Right of admission reserved.